TERMS & CONDITIONS

Soulendulgence Wellbeing & Polendulgence

Last Updated: October 2026

These Terms and Conditions apply to all services provided by Soulendulgence Wellbeing and Polendulgence, including but not limited to personal training, wellbeing coaching, nutrition guidance, pole fitness classes, aerial classes, flexibility and mobility classes, workshops, online coaching, and any associated services.

By booking a session, class, package, workshop, or programme, you agree to these Terms and Conditions.

1. Health and Safety

Clients are responsible for ensuring they are fit and able to participate in any activity booked.

Any medical conditions, injuries, pregnancy, medications, or changes in health that may affect participation must be disclosed before taking part in sessions or classes.

Soulendulgence Wellbeing and Polendulgence reserve the right to refuse participation where it is considered unsafe to continue without appropriate medical clearance.

Participation is undertaken at the client's own risk.

2. Bookings and Payments

All sessions, classes, workshops, and coaching packages must be paid for in advance unless otherwise agreed.

Bookings are confirmed once payment has been received.

Prices are subject to change, however any package already purchased will be honoured at the agreed price.

3. Cancellations and Rescheduling

Clients may reschedule personal training, coaching, or private sessions with a minimum of 24 hours' notice.

Where less than 24 hours' notice is given, the session may be forfeited and deducted from the package.

No refunds will be given for missed appointments or non-attendance.

In genuine emergencies, discretion may be applied.

If Soulendulgence Wellbeing or Polendulgence cancel a session, an alternative appointment, credit, or refund will be offered.

4. Class Attendance

Classes must be booked in advance where applicable.

Clients are responsible for arriving on time and appropriately prepared for participation.

Late arrival may result in reduced session time or refusal of entry if participation would compromise safety or disrupt the class.

No refund will be provided for missed classes.

5. Packages

Packages are non-transferable and may only be used by the named client.

Package sessions must be used within the stated validity period.

Unused sessions that expire may be forfeited unless otherwise agreed in exceptional circumstances.

Package validity periods are:

Rise & Reset - 6 weeks

Align & Sustain - 8 weeks

Flourish & Flow - 8 weeks

6. Pole Fitness and Aerial Activities

Pole fitness, aerial hoop, flexibility training, and related activities involve an inherent risk of injury.

Participants acknowledge these risks and agree to follow all instructions provided.

Clients must not attempt moves or techniques beyond their current ability without instructor supervision.

Appropriate clothing and equipment must be used at all times.

For safety reasons, jewellery may need to be removed before participation.

Spotting and Physical Contact

To support safe participation, instructors may provide spotting, guidance, or physical assistance during classes, training sessions, or workshops.

Wherever possible, consent will be requested before any physical contact takes place.

However, participants acknowledge that in situations where there is an immediate risk of injury to themselves or others, the instructor may provide necessary physical assistance or intervention without prior consent in order to maintain safety.

Any physical contact will always be appropriate, professional, and limited to what is reasonably necessary for instruction, support, or injury prevention.

7. Nutrition and Wellbeing Guidance

Nutrition and wellbeing support is intended for general health, fitness, and lifestyle improvement.

Soulendulgence Wellbeing and Polendulgence do not diagnose medical conditions, prescribe medication, or provide medical treatment.

Clients should seek advice from a qualified healthcare professional regarding any medical concerns.

8. Results Disclaimer

Results will vary between individuals.

Whilst every effort will be made to support clients towards their goals, no specific outcomes, weight loss, fitness improvements, or other results can be guaranteed.

Client success is dependent upon commitment, consistency, lifestyle factors, and adherence to recommendations.

9. Confidentiality

Personal information shared during coaching, training, or classes will be treated confidentially.

Information will not be shared with third parties without consent unless required by law or where there is a safeguarding concern.

10. Photography and Social Media

Photographs, videos, testimonials, or success stories will only be used with the client's permission.

Clients may withdraw consent at any time.

11. Liability

Soulendulgence Wellbeing and Polendulgence accept no responsibility for loss, theft, or damage to personal belongings.

Participation in all activities is undertaken voluntarily and at the client's own risk.

Nothing in these Terms and Conditions excludes liability where exclusion is not permitted by law.

12. Behaviour and Conduct

A respectful and inclusive environment is expected at all times.

Bullying, harassment, discrimination, intimidation, or inappropriate behaviour towards instructors or participants will not be tolerated.

Soulendulgence Wellbeing and Polendulgence reserve the right to refuse participation or terminate services without refund where behaviour is deemed unacceptable.

13. Amendments

These Terms and Conditions may be updated from time to time. The most current version will be available via the website or upon request.

14. Acceptance

By booking and participating in any service provided by Soulendulgence Wellbeing or Polendulgence, clients confirm that they have read, understood, and agreed to these Terms and Conditions.

Our aim is to provide a safe, supportive and inclusive space where every individual can flourish, move with confidence, and enjoy their wellbeing journey.